Refund Policy
At EGYmass, we are committed to delivering high-quality services and continually strive to ensure customer satisfaction. This policy outlines the terms and procedures for payment refunds.
Introduction
At EGYmass, we are committed to delivering high-quality services and continually strive to ensure customer satisfaction. This policy outlines the terms and procedures for payment refunds.
Eligibility for Refunds
Payment refunds may be requested under the following circumstances:
Failure to deliver the agreed-upon service
Substantial defects in the provided service
Service not meeting agreed specifications
Project cancellation prior to commencement
Non-Refundable Cases
Refunds are not applicable in the following cases:
After accepting and receiving the service
Fully executed customized services
Client requirement changes after project initiation
Violation of terms of use or agreement
Refund Process
Submit a formal refund request
Explain the reason for the refund
Provide supporting documentation
Request review within 5 business days
Notify the customer of the decision
Partial Refund
Partial refunds may be offered in the following cases:
Partial completion of agreed-upon services
Correctable existing issues
Availability of acceptable alternative solutions
Mutual agreement on a partial settlement
Refund Method
Amounts will be refunded using the original payment method within 14 business days of request approval.
Cancellation Fees
Cancellation fees may apply in certain cases, and customers will be notified in advance.
Dispute Resolution
In the event of a refund dispute, we commit to resolving it amicably through direct negotiation.
Contact Us
To submit a refund request or inquire about this policy, please contact us:
support@egymass.com
+201103317161
Cairo, Egypt